Pets Friendz Pages

Introduction

Welcome to Petsfriendz (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Contact Information:
If you have any questions about this Privacy Policy, please contact us at admin@petsfriendz.com.

Business Location: New York, NY

1. Information We Collect

1.1 Information from Pet Sitters (Account Holders)

When you create an account and profile, we collect:

Name
Email address
Phone number
Uploaded photos
Any other information you choose to include on your profile

1.2 Information from Clients (Booking Form Submissions)

When potential clients submit booking or meet & greet requests through your profile page, we collect:

Name
Phone number
Any other information included in form submissions

1.3 Automatically Collected Information

When you visit our website, we automatically collect:

IP address
Browser type and version
Device type and operating system
Pages viewed and time spent on pages
Referring website
Date and time of visits

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Keep you logged into your account
Remember your preferences
Analyze how our service is used
Improve our website functionality

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features.

2. How We Use Your Information

We use the information we collect to:

Create and display profile pages for pet sitters
Process and deliver booking requests via email to pet sitters
Send notifications about bookings, account activity, and service updates
Provide customer support and respond to inquiries
Improve our services through analytics and user feedback
Communicate with you about new features, updates, or promotional offers (you can opt out at any time)
Ensure security and prevent fraud or abuse
Comply with legal obligations

3. How We Share Your Information

3.1 Public Information

When you create a profile as a pet sitter, the following information is publicly visible on your profile page:

Name or business name
Profile photo
Service area(s)
Services offered and pricing
About me / bio
Portfolio photos

Your email address and phone number are NOT displayed publicly. Clients can only contact you by submitting a booking form, which is sent directly to your email.

3.2 Information Shared with Service Providers

We share information with trusted third-party service providers who help us operate our platform:

Supabase - Database and user authentication
Vercel - Website hosting
Bytescale - Image storage and management
Resend / Google Workspace - Email delivery services

These service providers are contractually obligated to protect your information and only use it to provide services to us.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:

Comply with legal obligations
Protect our rights or property
Prevent fraud or illegal activity
Protect the safety of our users or the public

3.4 Business Transfers

If Petsfriendz is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.5 With Your Consent

We will not share your information with third parties for marketing purposes without your explicit consent.

4. Your Rights and Choices

You have the following rights regarding your personal information:

4.1 Access and Update

You can access and update your profile information at any time by logging into your account and editing your profile.

4.2 Delete Your Account

You have the right to delete your account and all associated data. To request account deletion:

Email admin@petsfriendz.com with “Delete My Account” in the subject line
Include your account email address
We will process your request within 30 days and confirm deletion via email

When you delete your account, we will permanently delete:

Your profile information
Your photos
Your account credentials
Booking requests associated with your profile

4.3 Export Your Data

You have the right to receive a copy of your personal data. To request a data export, email admin@petsfriendz.com with “Export My Data” in the subject line. We will provide your data in a portable format within 30 days.

4.4 Opt Out of Marketing

You can opt out of promotional emails at any time by:

Clicking the “unsubscribe” link at the bottom of any marketing email
Emailing admin@petsfriendz.com with “Unsubscribe” in the subject line

Note: You will still receive important account-related emails (e.g., booking notifications, security alerts).

4.5 California and European Residents

If you are a California resident (under CCPA) or European resident (under GDPR), you have additional rights:

Right to know what personal data we collect and how we use it
Right to request deletion of your personal data
Right to opt out of the “sale” of personal data (note: we do not sell your data)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at admin@petsfriendz.com.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration, including:

Encrypted connections (HTTPS)
Secure database storage with encryption at rest
Password hashing and secure authentication
Limited employee access to personal data
Regular security updates and monitoring

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

Active Accounts: We retain your information for as long as your account is active or as needed to provide services.
Deleted Accounts: When you delete your account, we permanently delete your data within 30 days.
Booking Requests: We retain booking form submissions for as long as the associated pet sitter account is active.
Legal Retention: We may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, legal disputes).

7. Children's Privacy

Petsfriendz is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, please do not use our services or provide any information to us.

If we learn that we have collected information from a child under 18, we will delete it immediately. If you believe we have collected information from a child, please contact us at admin@petsfriendz.com.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them.

9. International Users

Petsfriendz is based in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

By using our services, you consent to the transfer of your information to the United States.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

Update the “Last Updated” date at the top of this policy
Notify you via email if the changes are significant
Post a notice on our website

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: admin@petsfriendz.com
Response Time: We will respond to your inquiry within 30 days.

By using Pets Friendz, you acknowledge that you have read and understood this Privacy Policy.